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October 29.2025
3 Minutes Read

How Aeroporti di Roma's New AI Virtual Assistant Enhances Travel At Fiumicino

AI Virtual Assistant at Fiumicino Airport on smartphone screen.

A New Era for Passenger Experience at Fiumicino Airport

Aeroporti di Roma (ADR) has taken a significant step towards redefining travel experiences with the launch of its new AI-powered Virtual Assistant at Rome's Fiumicino Airport. As a testament to innovation in the travel sector, this digital companion promises to enhance service delivery and support for the millions of travelers passing through each year.

Revolutionizing Travel with Technology

The Virtual Assistant has been developed in collaboration with Amazon Web Services (AWS) and Storm Reply, showcasing how modern technology can streamline airport operations and improve passenger satisfaction. The integration of AI offers real-time information regarding flights, baggage claims, and airport facilities, ensuring travelers have access to personalized support at every stage of their journey.

Multilingual Support: Bridging Gaps for International Travelers

One of the most appealing features of the Virtual Assistant is its multilingual support, designed to cater to Rome's diverse international clientele. Skilled in multiple languages, this digital guide allows passengers to navigate through complex queries seamlessly. Whether it's checking on flight statuses or finding terminal services, it provides real-time support directly through ADR's WhatsApp chatbot or website.

Enhancing Operational Efficiency and Customer Engagement

According to Emanuele Calà, Senior Vice President Transformation & Technology at ADR, the Virtual Assistant marks a milestone in the airport's digital transformation journey. “From the first ‘Buongiorno’ to the final ‘Arrivederci,’ we are committed to blending Italian hospitality with cutting-edge technology. We aim to ensure that the first and last moments in contact with the city are comfortable and effortless,” he stated.

This initiative is part of a broader strategy to leverage AI and cloud technologies in enhancing operational efficiency while providing more engaging travel experiences. Notably, the integration of a multi-agent architecture allows the assistant to manage complex queries securely, prioritizing user privacy without compromising service quality.

Future Opportunities for AI in Travel

The travel industry is poised for further transformation as advanced technology continues to develop. Insights from Julien Groues, VP of AWS France and Europe South, emphasize that innovations like the Virtual Assistant could shape the future of travel. “Aeroporti di Roma’s Virtual Assistant demonstrates how generative AI can enhance the passenger experience, making airport navigation easier and more enjoyable,” he remarked.

Looking Ahead: What's Next for Passengers?

With the Virtual Assistant now operational, travelers can look forward to numerous features planned for rollout in the coming months, enhancing the system further. Initial capabilities include access to parking availability, transportation services, terminal recommendations, baggage tracking, and connection assistance. Continuous updates promise to elevate the experience, demonstrating ADR’s commitment to improving travel for its users.

As technology continues to evolve, the potential for integrating AI into travel experiences is boundless. There’s anticipation for enhancements that not only improve efficiency but also create a more personalized travel journey. Travelers at Fiumicino Airport can expect a future where technology doesn’t just assist but genuinely enriches their travel experiences.

Conclusion: Embrace the Future of Travel

As Aeroporti di Roma continues to innovate, it sets a precedent for how airports around the world can harness technology to enhance passenger experiences. Embracing such advancements not only improves logistical efficiency but also fosters a warm, inviting atmosphere expected of Italian hospitality.

Innovation

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